exclamation-circle Modelio does not start after Window 8 update

5 years 5 months ago #2663 by cde
Hi pklement,

Can you give us the content of the 'Help\About...' ?
Can you also check if you have all rights granted on the following directories:
- your Modelio installation directory ('C:\Users\peter_000\Desktop\Modelio' as it seems according to your system PATH...)
- the 'C:\Users\peter_000\.modelio' directory.
- the 'C:\Users\peter_000\modelio' directory (if this is where you got your Modelio workspace).

Best regards,
cde.

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5 years 5 months ago #2667 by pklement
I am administrator of the system and have full access to all directories mentioned.
I can't give you the content of help/about as Modelio does not start or is there another way to get it?

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5 years 5 months ago #2668 by cde
Hi pklement,

Can you list us the content of the 'C:\Users\peter_000\.modelio' directory ?
And send us the content of the 'modelio.log' file that should be present in this directory ?

Best regards,
cde.

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5 years 5 months ago #2669 by pklement
The content of the .modelio directory is:

3.1
macros
icons
Makesingelton.png
Sort.png
.catalog
Makesingelton.py
Sort.py
modules
"a bunch of directories with cryptic names"
version.dat
modelio.log



File Attachment:

File Name: modelio.log
File Size:186 KB
Attachments:

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5 years 5 months ago #2670 by cde
Thanks,

Everything seems ok here. Unfortunately the log doesn't give any useful information...

Can you check the version of the 'C:\Windows\System32\oleaut32.dll' dll, named in the JVM log ?

For informations, I'm testing on a Windows 8.1 Professionnel 64-bit, with all the latest updates from Microsoft Update...

Best regards,
cde.

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